Title: Store Manager
Function: Sales Organization
Department: Store
Reports to: District Manager
Direct Reports: Depending on volume of store could be: Associate Store Manager, Department Manager, Department Supervisor, Store Operations Manager, Store Visual Manager, Store HR Generalist, Visual Merchandiser, Cash Office Responsible, Sales Advisor, Stock Associate

Overall Job Function: Responsible for maximizing sales to drive profitability. Leads, manages, and organizes the store according to H&M’s shared values, standards, policies and procedures along with the District team.

Job Responsibility including but not limited to:

People

• Manages, recruits, on boards, trains, develops and provides succession planning for all staff and management team in the store
• Follows up with management team to ensure proper training and staff assessment is being completed
• Creates and acts on plans for future people development needs within the store
• Maintains an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

• Maximizes sales through joint operational and commercial focus and takes action to obtain highest level of profitability for the store.
• Manages and ensures stock level is appropriate to maximize selling
• Ensures the garment presentation, garment level and visual standards are presented according to H&M’s expectations.
• Ensures and follows up on all activities concerning campaigns, promotions and sales activities in his/her store

Operations

• Ensures proper staff planning according to budget, SPH and store needs
• Establishes, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit.
• Ensures proper completion of cash office operational functions
• Ensures and follows up on reduction routines
• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
• Has working knowledge and oversees use of all Company systems in stores

Customer Service

• Ensures high quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

• Establishes and oversees plans, budgets and variable costs for store; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability
• Accurate recording of sales figures

Minimum Candidate Qualifications:

• High School Graduate or equivalent. Associate’s or Bachelor’s Degree preferred
• Preferably 4-6 years of retail management experience or comparable experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool

Skills, Abilities and Other Requirements:

• Exceptional customer service and interpersonal skills
• Proven organizational and analytical skills
• Consistently shows ability to be sales driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to take own initiative and take responsibility for actions
• Ability to work strategically, tactically and operationally
• Ability to multi-task in a fast paced environment and prioritize effectively
• Ability to be clear and convincing when communicating goals, information and expectations to staff
• Ability to plan and achieve long and short term goals
• Ability to coach and apply appropriate developmental tool for each individual
• Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
• Basic computer skills, such as browser navigation, software interaction and data entry are needed
• Open availability including evenings and weekends
• Around 5 % travel required as necessary (District meetings, workshops, etc.)

Job Status: Exempt